The I-Medicare website is designed to provide accurate medical information, assist customers in making appointments, and conveniently access the services of the clinic. We are committed to protecting the rights of our customers when using the website and ensuring that we fully fulfill our responsibilities regarding content, information security, and user experience.
The I-Medicare website is responsible for providing accurate information, protecting user data, and ensuring the website operates smoothly to meet customer needs.
The I-Medicare website is committed to offering transparent medical information based on scientific foundations and reviewed by medical experts. All content on the website, including articles, service information, medical procedures, and health policies, is regularly updated to ensure accuracy.
We are not responsible for any losses incurred if customers use the information on the website to self-diagnose or self-treat without consulting a doctor. The website is for informational purposes only and is not a substitute for direct medical services.
The I-Medicare website strictly adheres to personal data protection regulations. When customers register an account, schedule an appointment, or submit a consultation request, all personal information is encrypted and securely stored.
We commit not to disclose, sell, or share customer information with third parties without the customer’s consent, unless required by law enforcement agencies in accordance with legal regulations.
We are responsible for maintaining the website's stability, minimizing technical errors, ensuring fast access speeds, and providing a user-friendly interface.
The website is protected by advanced cybersecurity measures to prevent cyberattacks, data theft, or disruptions in customer activities while using online services.
We are committed to providing a safe, convenient, and transparent experience for customers when accessing and using the website.
All content on the website is based on authoritative information, with no misleading or incorrect medical service information posted.
Health consultation articles, information about medical conditions, and treatment methods are compiled from medical documents and reviewed by doctors to ensure accuracy.
We commit that our online appointment system operates smoothly, enabling customers to easily and quickly register appointments. Once an appointment is successfully made, customers will receive confirmation via email or SMS to ensure accuracy.
In the event of a change in appointment schedules due to external factors (doctor changes, time adjustments), we will notify customers in advance to allow them to prepare accordingly.
Any customer information provided on the website is only used for the purpose of booking medical consultations, providing medical advice, or assisting customers. We do not send advertising messages, spam emails, or share personal data with third parties for commercial purposes.
Customers have the right to request updates, modifications, or deletions of their personal information when they no longer use I-Medicare's services.
We ensure effective customer support through our hotline, email, and live chat system on the website. All queries and support requests will be responded to promptly, helping customers resolve issues quickly.
Customers also have a responsibility to comply with the website's regulations to ensure the best possible experience for themselves and the community.
Providing truthful information: When registering an account or booking an appointment, customers need to provide accurate information to avoid errors in the consultation and treatment process.
Not using the website for malicious purposes: Cyberattacks, system disruptions, spreading false information, or misusing the website's data are strictly prohibited.
Respecting content copyrights: Customers should not copy, modify, or use website content for commercial purposes without permission from I-Medicare Clinic.
Taking responsibility for self-applying information: The content on the website is for reference only and does not replace professional medical advice. Customers should not self-treat based on information from the website without consulting a healthcare professional.
If customers need assistance or have any questions about the responsibilities and commitments of the I-Medicare website, please contact us:
Address: The Garden Shopping Center, Mễ Trì, Hanoi
Hotline: 024-3880-3333
Support Email:
Facebook/Zalo Fanpage: facebook.com/pkdk.imedicare
I-Medicare is committed to providing a safe and convenient experience for customers using our website. We look forward to collaborating with customers to continuously improve the website!
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